"HRS homerun" - more efficient and effective information management

The HRS homerun app not only saves time for everyone involved. It also takes the customer relationship to a new level.

The property of your dreams has finally been found and the purchase contract signed. However, this is not the end of the thrill, but a first step on the way to the dream home. The sampling phase continues with numerous decisions and appointments. It's a good thing that the new "HRS homerun" app radically simplifies everything. It allows HRS to provide buyers with more personal support. Both parties can keep track of the expansion process and the specialists involved at all times.

Home ownership has lost none of its fascination. Studies show that three out of four tenants in Switzerland want their own four walls. What they don't realize: The home ownership project is highly complex. The intensive series of formalities, decisions and appointments on the way to the dream home can sometimes turn into a bit of a nightmare. Anyone buying a new condominium, for example, quickly fills several folders with documents - from the buyer's documentation to the countless documents from tradesmen and building samples. But it's not just the buyers who are challenged by the administrative workload. The buyer advisors also usually have their hands full: preparing documents, coordinating tradesmen, planning appointments, mediating between the parties involved. Before each step, such as the , it is important to notselection of floor tiles, kitchen or bathroom fittingsify the buyers.

A paradigm shift
Can these interactions between buyers and buyer support be simplified? Is more efficient and effective information management possible in the digital era? Is it possible to save time on coordination and documentation and gain more for personal support for buyers? HRS asked itself questions like these. Together with the digital solutions expertise of the Zug-based company Calydo, the result was a new type of app for buyers with a connected administration portal. The entire buyer support can be managed via this. This primarily included the digital management of buyer folders, buyer master data, sampling processes and real estate inventories. The aim was to cover two phases with one app Ω the phase after the purchase and the phase after moving into the apartment.

A versatile app for two phases
In the first phase, the so-called sampling phase, the new HRS homerun app guides you step by step through the construction process. Buyers can see which appointments are due and when - for example, by when the color concept should be ready and when they need to have visited the kitchen construction company or electrician. All in all, you get a practical digital checklist. This ensures that buyers can keep track of everything at all times. The second stage starts as soon as they have moved into their new home. The app now turns into a comprehensive inventory - from the power socket to the kitchen appliances and sanitary facilities. It is clear at a glance, for example, how long an installation is guaranteed and where spare parts are available.

Put an end to tedious file searches
Anyone who owns a home knows how practical the new app is: In the event of a claim or for updating appliances, the desired provider or contact can be found in no time at all - instead of having to laboriously search for documents. HRS homerun is a first. Until now, there have only been digital applications on the market for tenant communities and the management of rental apartments. But the interests of tenants and owners often diverge. For HRS, the focus was on how to create tangible added value for a discerning group of buyers. The app is individually tailored to all users and can be expanded according to individual needs. It is characterized by intuitive and user-friendly operation on the smartphone and on the web.

Catalyst for transformation
For HRS, the app - available in the Google Play Store and the Apple App Store - is more than just another tool. It is a catalyst that has triggered a transformation in buyer support. While employees previously invested a large part of their energy in preparing documents, buyer data is now centralized on one platform. Integrated into the day-to-day consulting process, they can be systematically kept up to date. HRS employees are already freeing up time for personal support for buyers. This gives the customer relationship a new quality. But it gets even better: the architecture of HRS homerun is designed in such a way that new functions and entire work processes can be integrated on an ongoing basis. It is conceivable that in future it will bundle all services relating to home ownership in a digital ecosystem. Looking for a cleaner? Home delivery required? Car sharing? Renting shared rooms? If you want, you can manage everything conveniently via the app. Unlike paper plans, it doesn't get worn out with use, but rather really comes into its own.